Appointments

Urgent appointments

Please contact us first thing in the morning and we should be able to offer a Same day appointment or within 24 hours (as appropriate) depending on demand.

To request an urgent appointment

  • phone us on 01905 795566, Monday to Friday from 8am
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Same day telephone consultations

weekdays 08:00 – 20:00, weekends 08:00 -12:00 (Provided by South Worcestershire GP services). A clinician with access to your GP medical records can assess, advise, diagnose and issue prescriptions over the phone. For more information see swgpservices.nhs.uk.

Routine appointments

To request a routine appointment

Pre-bookable appointments for routine/non-urgent issues up to 4 weeks in advance.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • by text or email

Appointments by phone, text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – Patient Access
  • phone us on 01905 795566, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

Non-urgent advice: If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice between 8:00am and 10:30am.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.