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Practice Information

TEACHING AND TRAINING

GP REGISTRARS (ST1,2 or 3): As a training practice we may have doctors working in the surgery who are completing their specialist vocational training to become GPs. These doctors are fully qualified and experienced in hospital medicine. They are referred to as GP Registrars and assigned to the practice as part of their training scheme usually for periods of 6 or 12 months at a time. These Drs continue to undertake specific GP education sessions during their working week and are always clinically supervised by a senior GP within the practice who may review patients together with the GP registrar or will at least discuss the patients seen with them to ensure appropriate and safe care.

FOUNDATION YEAR 2 DOCTORS (FY2): These doctors are within their first 2 years post qualification and based at the hospital. They are offered an opportunity to work in a practice for 3-4 months with a view to expanding their knowledge and experience of General Practice and hopefully inspiring them to chose General Practice as a specialist career. These Drs are closely supervised with all patients clinically reviewed by a senior GP. 

MEDICAL STUDENTS : The practice is an undergraduate teaching practice, taking medical students throughout 4 of their 5 years at the University of Birmingham's Medical school. these students may sit in with our GPs during consultations, however our GP will check if you are happy with this and you have the right to decline, if you wish. Patients with certain medical conditions may be contacted and invited to take part in teaching medical students.

NURSING STUDENTS : Trainee nurses from year 2 of the 3 year nursing degree course from the University of Worcester are hosted at the practice. they are assigned to our pwn practice nursing team to experience General Practice and consolidate their general nursing skills and knowledge. These trainees work under the supervision of our own qualified practice nurses. 

PHYSICIAN ASSOCIATES: Students from both years of the University of Worcester's post graduate diploma in Physician Associate studies are hosted at the practice.  The students already hold an MSc degree in a health science and are undertaking post graduate study to qualify as a Physician Associate. Physician Associates work alongside Doctors in hospitals and General Practice and compliment the medical team. Supporting the training and development of this role is especially important as the supply of General Practitioners will be unable to meet the population's general healthcare needs in the future without the support of such practitioners. These students may be sitting in with our GPs or more senior students may conduct a consultation with you which will then be reviewed by the supervising GP. These students are clinically supervised at all times by a senior GP.    

PRACTICE CHARTER

These are local standards set within this practice for the benefit of our patients.

OUR RESPONSIBILITIES TO YOU:

  • You can expect to be greeted in a friendly and welcoming manner and be treated with courtesy by everyone working in the practice.
  • You can expect clean, comfortable and accessible premises with facilities for children.
  • You can expect confidentiality to be maintained at all times by all staff employed by the practice.
  • Patients with urgent problems will be seen the same day and there will always be a Duty Doctor available quickly in the case of an emergency.
  • Routine appointments will usually be available within 24 hours with any doctor. If you wish to be seen by a particular doctor, it may be necessary to wait a little longer.
  • We aim for you to be seen as close to your appointment time as possible. Where a delay is likely we will do our best to keep you informed.
  • Repeat prescriptions received will normally be available for collection within two working days.
  • Urgent referral letters will be sent within 24 hours of a referral decision. Routine referrals are generally sent within five working days.
  • You can expect to be offered advice about how to stay healthy and avoid illness, and advice about self help for minor illness.
  • Complaints will be dealt with using our in-house complaints procedure, details of which are available on request.

YOUR RESPONSIBILITIES TO US:

With rights come responsibilities and for the patient this means:

  • You should extend the same courtesy and politeness to practice staff as you can expect to receive.
  • You are responsible for keeping an appointment or giving adequate notice that you wish to cancel so the appointment can be made available for someone else.
  • You should remember that an appointment is for one person only.
  • You should attend the surgery when possible as home visits are for the housebound or seriously ill.
  • The out of hours service is for emergencies only. Requests for help or advice for non-urgent matters should be made during normal working hours.
  • Ultimately, you are responsible for your own health and you should seek to maintain, with our help and advice, a healthy lifestyle.

COMPLAINTS

If you are unhappy with our service, we encourage you to contact us to discuss your issue. However if you wish to register a formal complaint, the practice's complaints policy can be downloaded from this page or hard copies are available at our Reception.   



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